Refunds
What we refund
A randomized product needs a refund policy you can read before you buy, not one you discover afterwards. Here is ours, including the part that is not in your favour.
The short version
An opened pack is not refundable. Everything else here is.
A pack we could not deal, a charge you did not make, a duplicate charge and a sealed pack you never opened all come back in full. A pack you tore does not — the cards left the shelf and they are yours. That is why the odds and the median pack are printed before you pay.
Refunded, no argument
- A pack we could not deal. If stock runs out between your payment and your rip, the pack is void and the payment is returned in full. The app says so on the screen rather than dealing you something else — no substitutions, ever.
- A charge you did not make. Tell us and we refund it, then work out what happened. We would rather be out the money than argue with someone whose card was used without them.
- A duplicate charge. Two charges, one pack — the second one comes back.
- A sealed pack you never opened. Bought and saved for later, still unopened, still in your vault: ask and we refund it.
Not refunded: a pack you opened
Once a pack is torn, the cards are dealt from real inventory, those specific cards leave the shelf, and they are yours. A bad rip is not a defect — it is the outcome the published odds told you was likely. We will not refund a pack because it came up short, and no seller of a randomized product can.
This is exactly why the odds table sits on the purchase sheet itself, why the odds page publishes the median pack and the share of packs worth less than their price, and why every rip has a verify page proving the deal matched a seed committed before the cards were read. Decide before you tear, with real numbers.
How to ask
Email hello@waffles.cards with the date, the amount and the purchase id from your recap screen. There is no form to fill in and no ticket number to quote.
Refunds go back to the card that paid, in USD, and take as long as your bank takes — typically a few business days once we send it. We do not refund to store credit unless you ask us to.